FAQ
How do I return a product?
If you received a damaged product, you may request for an exchange within seven (7) days of receiving your parcel. Drop us an email at info@shopcakenis.com with your order number and product details within 2 days from the date of receipt and we’ll get back to you as soon as possible!
Can I get a refund instead?
All purchases are non-refundable. If you received a damaged product, you may request for an exchange of the same item. If your exchanged item is no longer in stock, you are allowed to exchange for another item of the same value. We will not refund the price difference should you choose a lower priced item. Any exchanges can only be made once per receipt.
Can I return something that I bought on sale?
Unfortunately, no. All sale items and purchases made with discount coupons are strictly non-exchangeable and non-returnable.
What forms of payment do you accept?
We accept payments from major credit card companies like Visa, Mastercard, and American Express. Also Billplz FPX like maybank2u, cimb, and etc..
What item cannot be exchanged?
All intimatewear, shapewear, swimwear, undergarments and cosmetics are strictly non-returnable and non-exchangeable once your order is confirmed. Other apparel items can be exchanged if it is due to faulty/damaged/defective items however subject to availability. No exchanges will be allowed for size. Due to unpredictable stock movement and to avoid further disappointment, we highly encourage you to choose your size correctly and refer to our size guide when placing an order.
Can I collect or return the product at your HQ?
Unfortunately we do not allow returns or exchanges directly from our HQ. Please email Lamarluxegroup@gmail.com with your product details instead and we will assist you on how to return/exchange your product(s).
How long will my return/exchange be processed?
All return/exchange requests will be processed within seven(7) working days upon parcel receipt.
I received an incorrect replacement item, what should I do?
We’re so sorry! Kindly notify us at Lamarluxegroup@gmail.com for further assistance.